Introduction
Quality management is an extremely important aspect of organisational operations that help an organisation succeed, develop and grow. Quality management should focus on the customer, stakeholder relationships, leadership of the organisation, etc. It is made up of four components, namely, quality planning, quality assurance, quality control and quality improvement.It is a business improvement tool which provides guidance on good management practices and requirements of a quality management system. This training course is highly recommended for businesses and other organizations committed to continually improvement. You will also be able to acquire the necessary skills to undertake and successfully fulfil the roles and responsibilities of a quality management professional, thus helping you demonstrate sound talent and potential and rapidly grow within your organisation and beyond.
Duration
5days
Who should attend?
• Business owners/heads of organizations
• Managers/supervisors
• Quality personnel
• Quality Analysts
• Laboratory Technician
• Quality Assurance Officers
Course Objective:
• complete knowledge and understanding of what quality management is and what it entails
• the required skills and knowledge to undertake or drive implementation of quality-related processes and systems within the organisation and achieve success therein
• the adequate skill set and capabilities to function at a level of a quality management professional, with greater chances of successfully achieving any related certification
• the necessary understanding and confidence to work with advanced quality tools and techniques to manage quality across the organisation
• awareness and information about international standards of quality, thereby also increasing chances for opportunities in other organisations or industries aligned to these standards
• the confidence and knowledge to train other professionals on quality management practices and processes
• the perspective and required skillset to undertake regular internal audits related to quality to check for adherence to standards and guidelines set
• the confidence, skill set and capabilities to play an important role in enhancing the quality of delivery by an organisation, thereby contributing to its success
Course content
Module 1 – Quality Management Principles
• Customer focus
• Leadership
• People engagement
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management
Module 2 – Quality Management Components
• Quality planning
• Quality assurance
• Quality control
• Quality improvement
Module 3 – Quality Management Tools
• Cause-and-effect diagrams
• Check sheets
• Control charts
• Histograms
• Pareto charts
• Scatter diagrams
• Stratification
Module 4 – Quality Management Professional Skills
• Communication and interpersonal skills ? Analytical/Problem-solving abilities
• Planning and project management skills
• Team leading capabilities
• Strategic approach to work
• Change management abilities
Module 5 – Roles and Responsibilities of Quality Management Professionals
• Establish quality procedures and standards
• Review and meet customer requirements
• Ensure processes meet international standards
• Explore ways to increase efficiency
• Set up and maintain controls and documentation processes
• Monitor performance and produce statistical reports
• Check the effectiveness of changes made
• Use relevant quality tools
• Train and manage quality experts
Module 6 – Advantages of Being a Quality Management Professional
• Professional exposure to various industries
• Learning management strategies and organisational operation
• Increased marketability, value to positioning
• Global opportunities
• Entrepreneurial options
Module 7 – Quality Management Challenges
• Extensive theory
• Extensive documentation
• Extensive rigidity
• Inadequate implication and communication
• Inadequate motivation
• Inadequate attention to customers
Module 8 – Steps to Quality Management System Implementation
• Check practicality to business
• Manage documentation effectively
• Ensure change management for continuous improvement
• Involve staff
• Motivate and communicate with stakeholders
• Check system suitability
• Focus on customer satisfaction
General Notes
• All our courses can be Tailor-made to participants needs
• The participant must be conversant with English
• Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
• Upon completion of training the participant will be issued with Foscore development center certificate (FDC-K)
• Training will be done at Foscore development center (FDC-K) center in Nairobi Kenya. We also offer more than five participants training at requested location within Kenya, more than ten participant within east Africa and more than twenty participant all over the world.
• Course duration is flexible and the contents can be modified to fit any number of days.
• The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance and other personal expenses.
• Accommodation, pickup, freight booking and Visa processing arrangement, are done on request, at discounted prices.
• One year free Consultation and Coaching provided after the course.
• Register as a group of more than two and enjoy discount of (10% to 50%) plus free five hour adventure drive to the National game park, in Nairobi.
• Payment should be done two week before commence of the training, to FOSCORE DEVELOPMENT CENTER account, so as to enable us prepare better for you.
? For any enquiry at:training@fdc-k.org or +254712260031
Start Date: 10/08/2020
End Date
14/08/2020
Registration for this course has been closed. Please check upcoming course on the right section